FAQ
We’ve compiled a list of common questions to help you get the answers you need quickly. If you can't find what you are looking for, please feel free to reach out to our support team.
1. Order & Shipping
Q: How will I know when my order has shipped?
A: Once your order is processed and shipped, we will send you a confirmation email containing your tracking number. You can use this to monitor your package's progress.
Q: Can I change my shipping address after placing an order?
A: You may be able to update your address if your order has not yet been shipped. Please contact us immediately at support@shopcoloredthreads.com or call us for assistance.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States. We do not offer international shipping at this time.
2. Returns & Refunds
Q: Can I return an item if I am not satisfied?
A: Yes, you can return items within 30 days of delivery. To be eligible, the item must be unused and in its original packaging. Please check our Return & Refund Policy for full details.
Q: How long does it take to receive a refund?
A: Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method.
Q: What should I do if my item arrives damaged?
A: Please take clear photos of the damaged item and its packaging. Contact us within 7 days of delivery at support@shopcoloredthreads.com so we can assist you with a replacement or refund.
3. Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay.
Q: Is my payment information secure?
A: Absolutely. Our website uses SSL encryption, and all payments are processed through secure, PCI-compliant gateways. We do not store or have access to your full credit card information.
4. Contact Us
Q: What is the best way to get in touch with you?
A: You can reach out to us via email at support@shopcoloredthreads.com. Our customer support team is available Monday through Saturday (10:00 AM – 5:30 PM) to assist you.