Shipping Policy

At Colored Threads, we are committed to delivering your products safely and on time. Every order is carefully packed to ensure a smooth and dependable delivery experience to your doorstep.

Order Processing Time

  • Processing Window: All orders are processed within 1 to 2 business days.

  • Cut-off Time: Orders placed after 5:00 PM will be processed on the next business day.

  • Operating Days: Please note that orders are not processed or shipped on Sundays or public holidays.

Shipping Time & Delivery Estimates

Once your order has been processed, it is shipped via our standard carrier. Estimated delivery times are as follows:

  • Transit Time: 3 to 5 business days.

  • Total Delivery Time: 4 to 7 business days (processing + transit).

Note: Delivery times may vary depending on your location, weather conditions, or carrier-related delays that are beyond our control.

Shipping Location

  • We currently ship within the United States only.

  • International shipping is not available at this time.

Shipping Charges

  • We are pleased to offer free standard shipping on all orders.

  • There are no additional shipping fees charged at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor your package's progress directly through the carrier’s website. If you do not receive a tracking email within 2 business days, please reach out to us for assistance.

Delivery Issues or Damaged Packages

  • Delays: If your package is significantly delayed or marked as delivered but not received, please contact us immediately so we can investigate with the carrier.

  • Damaged Items: If your order arrives damaged, please:

    1. Take clear photos of the damaged product and the packaging.

    2. Contact our support team within 7 days of delivery.

    3. Email the photos along with your order number to support@shopcoloredthreads.com.

  • Claims submitted without photographic evidence or after the 7-day window may not be eligible for a refund, replacement, or store credit.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Colored Threads is not responsible for packages delivered to incorrect addresses provided by the customer. If you need to correct your address, please contact us immediately before the order has been shipped.

Contact Information

For any questions or concerns related to your shipment, please reach out to us:

  • Business Name: Colored Threads

  • Address: 1490 S Water St Suite 2, Kent, OH 44240, USA

  • Phone: +1 (330) 357-1066

  • Email: support@shopcoloredthreads.com

  • Support Hours: Monday – Saturday, 10:00 AM – 5:30 PM (Sunday: Closed)